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Cancellation Policy
Recurring Subscription Plan
Once Upon a Farm makes certain of its products available for purchase as part of a recurring subscription plan. If you make a purchase on a recurring subscription plan, such plan will continue until you cancel or modify it. This means that your products will be delivered with the frequency you selected when making your purchase, and your credit card will be charged for each delivery. A reminder communication will be sent to you prior to each renewal period as detailed in the “Changes to Your Subscription” section below.
Once Upon a Farm makes certain of its products available for purchase as part of a recurring subscription plan. If you make a purchase on a recurring subscription plan, such plan will continue until you cancel or modify it. This means that your products will be delivered with the frequency you selected when making your purchase, and your credit card will be charged for each delivery. A reminder communication will be sent to you prior to each renewal period as detailed in the “Changes to Your Subscription” section below.
Cancellations and Order Changes
All purchases are final. Once an order has been prepared, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges. If you are on a recurring subscription plan, you may cancel your plan before your next charge date by simply clicking on “Cancel Subscription” in your account management portal. Read to learn more about how to cancel your subscription. You may cancel up until 11:59 pm EST one (1) day before your stated charge date.
Changes to Your Subscription
Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a customized subscription (via the Build Your Box page) on our Website, you can select any combination of available pouch blends (for a total of 24 pouches) or any combination of organic meals (for a total of 16 or 24), select how often you would like your subscription to renew (every 1, 2, 3, 4 or 5 weeks), and set up automatic recurring payments. In between subscription cycles you may modify these selections at any time before your next charge, pause your subscription, or cancel it. You will also get an email 5 days before your next charge date as a reminder. On occasion, Once Upon a Farm may make modifications to your custom subscription based on product availability.
Order Frequency Changes
An order frequency change is separate from a next charge date change. The order will still charge on the next scheduled date (unless it’s changed). After that transaction the new frequency would be effective.
An order frequency change is separate from a next charge date change. The order will still charge on the next scheduled date (unless it’s changed). After that transaction the new frequency would be effective.
Pause/Unpausing a Subscription
Pausing a subscription allows you to keep your current Build a Box without the need to rebuild your subscription. When a subscription is paused, no further charges will occur. When unpausing a subscription, your next order will automatically charge after 12am EST (midnight). If you would like your order to charge at a later date, please update the next charge date immediately after unpausing.
Pausing a subscription allows you to keep your current Build a Box without the need to rebuild your subscription. When a subscription is paused, no further charges will occur. When unpausing a subscription, your next order will automatically charge after 12am EST (midnight). If you would like your order to charge at a later date, please update the next charge date immediately after unpausing.
Expiration Dates
Because our product is refrigerated, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2-week expiration date. Please note that pouches can be frozen all the way up until the expiration date (for up to 6 months) and must be eaten within 24 hours of thawing.
Because our product is refrigerated, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2-week expiration date. Please note that pouches can be frozen all the way up until the expiration date (for up to 6 months) and must be eaten within 24 hours of thawing.
Prices and Payment Terms
All prices posted on our Website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. Any such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email.
Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. You represent and warrant that the payment information you supply to us is true, correct, and complete, that you are duly authorized to use such payment method, that the charged incurred by you will be honored by the payment company, and that you will pay charged incurred by you at the posted prices, including all applicable taxes.
All prices posted on our Website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. Any such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email.
Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. You represent and warrant that the payment information you supply to us is true, correct, and complete, that you are duly authorized to use such payment method, that the charged incurred by you will be honored by the payment company, and that you will pay charged incurred by you at the posted prices, including all applicable taxes.
Refunds
All sales are final. We do not accept returns, but we will issue credit, add product to a future order, reship or refund for products that are damaged en route to their destination. These situations will be handled on a case-by-case basis. To seek credit, please email care@uponafarm.com or call us at 888-983-1606 with the following information:
All sales are final. We do not accept returns, but we will issue credit, add product to a future order, reship or refund for products that are damaged en route to their destination. These situations will be handled on a case-by-case basis. To seek credit, please email care@uponafarm.com or call us at 888-983-1606 with the following information:
- Order number
- Damaged product item description
- Condition of damaged product upon arrival (please provide photo)
- Date and time package was received
Promotions & Discounts
From time to time, we offer promotional discounts. Please see your account portal for specifics to your account and if you have an applied promotional code.