How To Modify Your O'Farm Subscription

mom and two kids in front of a pile of Once Upon a Farm boxes

We’ve rebuilt the website and refreshed your subscription—same snacks and meals, a lot less clicking around. Your account is where you manage all of it: what goes in the box, when it ships, where it lands, and the rewards you earn along the way. Here's your guide to signing in and managing it all.

1. What's New

  • No more passwords. Sign in with the Shop app or a one-time code sent to your email.
  • A new rewards program. Milestone Rewards launched August 6, 2026. Every account started fresh at Order 1, and you earn rewards automatically as you go.
  • A redesigned subscription portal. Five tabs cover everything: your next order, your subscriptions, past orders, upcoming orders, and your account details.

Have Growing Greatness SEEDS? Redeem them by November 4, 2026. SEEDS from our previous loyalty program don’t carry over automatically. You can view and redeem them in the Orders tab until November 4, 2026. After that, they expire. Full steps are in section 9.

2. Signing In

There’s no password to remember. You’ll get in one of two ways:

  • Continue with Shop. The fastest option; signs you in instantly through the Shop app.
  • More ways to sign in. Sends a one-time code to your email instead.

Step by Step

  1. Go to www.onceuponafarmorganics.com.
  2. Select the person icon in the top navigation. It sits between the search icon and the shopping bag.
    screenshot of navigation bar with icons for search, profile, and cart
  3. Choose "Continue with Shop" or select "More ways to sign in" to use an emailed code.
  4. If you’re using a code, enter the email address on your subscription. It has to be that address—it’s the only one that can receive the code and manage your account. Entered the wrong one? Select Change.
  5. Check your inbox for a six-digit code and type it into the boxes on the Enter code screen. You’re in—no password required.

Trouble signing in? Email care@uponafarm.com and our Customer Care team will help you troubleshoot.

3. Getting Around

Once you’re signed in, select the circle in the top right corner. It shows a person icon or your initial. Three options appear:

  • Orders: View past orders and redeem your Growing Greatness SEEDS.
  • Profile: Manage your address and payment method, set marketing preferences, and sign out.
  • Manage Subscriptions: Make changes to your subscription.

Inside Manage my Subscription, the main screen shows your Milestone Rewards, Refer a Friend, the status of your most recent order, your credit balance, your shipping address, and your payment information.

Across the top you’ll find five tabs: Next order, Subscriptions, Order history, Upcoming orders, and Account. Each is covered below.

More than one subscription? Keep scrolling. Each subscription appears further down the page, and most changes let you choose whether to apply them to every subscription or only the one you’re working in.

4. Next Order

Milestone Rewards

  • A counter tracking your progress toward your next automatic reward—our way of saying thanks for subscribing.
  • It updates after each subscription order of refrigerated or frozen products. Pantry snacks don’t count.
  • A shaded green box is a reward you’ve earned. It’s available with your next box. White boxes are still ahead of you.
  • Every account started at Order 1 when the program launched on August 6, 2026.
screenshot of a milestone rewards tracker within your once upon a farm account

Here's What's Waiting:

  • Order 2: 25% off
  • Order 3: Free shipping
  • Order 4: Free products
  • Order 5: 30% off
  • Order 6: Free gift
  • Order 7: Free shipping
  • Order 8: Free products
  • Order 9: Free products
  • Order 10: 40% off

Scroll the tracker sideways in your account to see them all.

Rewards apply to your next order, not the one that earned them. Example: Reach Order 3 and your free shipping lands on Order 4.

Refer a Friend

  • Give a friend $30 off their first order, and earn $30 in credit for every successful referral.
  • Select Copy link and share your referral link with friends and family.
  • They need to order through your link for the credit to apply.
  • Allow 24 hours from the date their order is charged for the credit to appear.

Your Most Recent Order

  • Shows the order date, number of items, cost, and a View order link.

Your Next Order

Your next processing date appears here, along with any savings that apply. You have three options:

1. Send Now

Process and charge your next order right away, ahead of schedule.

  • The charge goes through immediately and can’t be changed once processed.
  • The Send now button disappears.
  • Your new next-order date appears in this section.
  • Watch for the confirmation email or check Order history.

2. Reschedule

Move or skip your next scheduled order.

  • Delay by 1–2 weeks or choose a specific date within the next 90 days.

3. Edit contents

Change what’s in your box. Choose from 16 to 40 items and use + and – to add or remove products.

Order Summary

  • Shows your subtotal, any promo code applied, shipping, estimated credits, and your estimated total.
  • Promo code: Enter a discount code or use the trash can icon to remove one.

Credits Balance

  • Shows the cash credit you have available to spend.
  • You earn 4% cash back on every subscription order and 1% on one-time orders, calculated on the net amount paid. Pantry snacks aren’t eligible.
  • Toggle Credits applied to your next order on (green) to put your credits toward that order. You’ll need to do this before each charge—it doesn’t carry over to future orders.
  • You can apply up to $25 per order. Any unused credit stays in your balance for next time.
  • For full details on how credits are earned and spent, see the Rewards Program section of our FAQ.

Shipping and Payment

  • Edit shipping address. We ship within the lower 48 states only, and we can’t deliver to PO boxes.
  • Edit payment method. Enter your new card, confirm the billing address, and choose whether to update every active subscription or just this one.

5. Subscriptions

This tab lists your active and inactive subscriptions with your Build a Box size, cost, contents, and order frequency. Select Manage Subscription to make changes or Cancel subscription to stop it.

screenshot of an active once upon a farm subscription box

Edit Build a Box

  • Choose anywhere from 16 to 40 items, using + and – to add or remove products, then save.
  • Item tiers of 16, 24, and 32+ each unlock a bigger subscriber discount. The current savings are shown on screen as you build.

Reschedule

  • Change the date of your next order. Delay by 1–2 weeks or pick a specific date up to 3 months out.

Skip

  • Skip ahead to the next scheduled date, based on your order frequency.

Cancel

  • Cancel the subscription you’re currently viewing. You can select a reason or leave it blank.

Before you cancel: Canceling means you’ll lose all your credits and reward milestones. If you just need a break, Skip and Reschedule let you push your next order out by up to 3 months (90 days) without giving up what you’ve earned.

6. Order History

  • A full history of your orders, newest first.
  • Each entry shows the date, total, and items. Select View order details for the shipping address and the card used to pay.
screenshot of order history within once upon a farm account

7. Upcoming Orders

Shows your next charge date plus your scheduled orders for the following five months.

  • Edit: Change contents and blends, order now, reschedule, update your payment method, apply credits and discounts, or change your shipping address.
  • Skip: Skip that shipment. The date moves to the next one, based on your order frequency.
screenshot showing upcoming orders within once upon a farm account

8. Account

Your addresses and payment details live here.

Edit your details

  • Update your first name, last name, email address, and phone number.

Manage addresses

  • Add a new shipping address or edit an existing one.

Manage payment methods

  • Add a card, edit or remove an existing one, and see which subscriptions each card is used for.
  • View your credits balance and apply credits to your next order.

Profile settings

  • Set your email marketing preferences, assign a payment method to your subscriptions, and sign out—on this device or all devices.
screenshot showing sign out button, marketing preferences, and payment methods within once upon a farm subscription

9. Redeeming Your Growing Greatness SEEDS

SEEDS earned under our previous loyalty program are available to redeem until November 4, 2026. After that date they expire.

  1. Sign in and select your initial in the top right, then choose Orders.
  2. Select View & Redeem Now to see your SEEDS balance and what it can be redeemed for.
  3. Redeem your SEEDS, then copy the discount code you receive. We’ll email you the same code. If you don’t see it, check your spam folder.
  4. Go to Manage my Subscription and paste the code into the Promo code field in your order summary.

Trouble redeeming? Email care@uponafarm.com before November 4 and we’ll help you sort it out.

 

Still Need a Hand?

We’re happy to help. Contact us via email, phone, or text, and our Customer Care team will take it from there.