FAQ Page

Our Pantry Snacks are available as a separate subscription (cannot be added to refrigerated/frozen orders). 

The Fruit & Veggie Puffs are perfectly sized star-shaped pieces for easy pickup. They are fast dissolving for self-feeding.

Melts are designed to melt easily on the tongue. Babies can also use their jaw to safely "chew" this product.

Our Organic Toddler Soft-Baked Bars are a soft bar but dense and non-crumbly. They easily dissolve while being chewed.

Our Tractor and Smart Wheels are intended for ages 12+ months. However, it’s up to each Parent and their Pediatrician on when it’s right for their little ones.

We are bringing O’Farm standards to the kids’ shelf-stable, on-the-go snack category with our Soft Baked Bars. They are similar to our Tractor Wheels but for kids 4+ years old.

Our Smart Wheels are inspired by our best-selling Smart Blends pouches, we are bringing a new way to help support brain health by combining Zinc and the Tractor Wheels we know and love to enter in to the functional bar category!  With our Power Wheels we wanted to introduce a lunchbox snack bar designed for older kids. Power Wheels are the big-kid evolution of our popular toddler Tractor Wheels, fun-sized fuel made with 4g of protein, whole grain oats, and real fruits & veggies.

The Protein Refrigerated Oat Bars contain whey protein which is dairy. 

This is geared towards ages 4+ designed for kids and yes...adults!

Yes!  Edit the items in your current subscription to add the bars.

We use gluten free oats. However, the bars are not certified gluten free.

Yes! Our bars are dairy free. Please refer to the Ingredients Statement on the back of packaging.

Yes! Our bars are nut free. Please refer to the Ingredients Statement on the back of packaging. They are made on shared lines with peanut and tree nuts. Please know that we follow stringent Good Manufacturing Practices including cleaning manufacturing lines between production runs.

Yes! Our  Refrigerated Oat Bars are kosher certified by the Orthodox Union. Our packaging will be updated in the coming months.

First, ensure that there is no exposed skin before handling. This means wearing a long sleeved shirt, close toed shoes, and insulated gloves to prevent direct contact with the dry ice. Place in a well ventilated space out of children or pets' reach, like a backyard or fire escape. The dry ice will evaporate within 24 hours. For the container, we recommend checking your county's environmental services website for guidelines on disposing hazardous waste products.

No, all meals must be fully cooked prior to consumption. Please follow the cooking instructions on the package. Our meals are ready-to-cook, not ready-to-eat and must not be eaten uncooked.

Our Meal Starters are recommended for ages 6+ months and are designed to adapt as your little one and their taste buds grow. It's up to each parent and their pediatrician on what's right for your little one.

The oats & fruit meals are recommended for ages 6+ months. It's up to each parent and their pediatrician on what's right for your little one.

Our Pasta Meals are recommended for ages 12+ months. It's up to each parent and their pediatrician on what's right for your little one.

Our Little Foodie Meals are recommended for ages 12+ months. It's up to each parent and their pediatrician on what's right for your little one.

The expiration dates are 12 months from the date of production. 

Our frozen meal starters are made with a variety of fruits, vegetables, herbs, and spices for babies and toddlers. The meals must be fully cooked before serving. Once cooked, you can blend into a puree, mash with a fork, or serve as finger food, depending on your little one's stage and feeding preferences.

Once cooked, you can refrigerate the leftovers but cannot re-freeze again. They can be in the refrigerator up to 72 hours after you first cook them.

Our meals must be cooked frozen, not thawed. Please only cook immediately after taking from the freezer.

Both pouches and meals can be ordered together, meals require a minimum of 8 as it requires dry ice to ship. Your pouches may arrive frozen because it will be shipped in dry ice. Please place the refrigerated pouches in the refrigerator and consume through the 'Enjoy By' date. Also note, that we do offer some pouch and meal variety packs for a la carte purchase.. 

The meals should be frozen at all times. Do not use any packet that is thawed. If your order arrived thawed, please contact us and we'll be happy to send a replacement.

Online purchase options for our meals are in increments of 16 or 24. Meals can also be purchased in our Bundle subscription box alongside pouches, 8 meals are required in this box.

Meals can be added to existing O’Farm Pouch subscription as an add-on.

The meals must be stored frozen. As soon as you receive your delivery, immediately place the meals and/or oats in the freezer. The meal should remain frozen until you're ready to immediately cook from the freezer. Do not thaw before cooking.

Since our ready-to-cook meals are made with a variety of pre-cut fruits, veggies, proteins, grains, and nutritious fats, they come at a higher cost than our pouches.

Yes! They're easy to take on the go and can be left out of the fridge for 4 hours. If traveling for longer, the pouches can be carried with an ice pack or placed inside one of our Pouch Coolers. To take through TSA, simply designate them as baby food and put them in a separate bin

If your little one decides they only want some of the blend, you can re-refrigerate the rest for up to 72 hours.

Our packaging (pouches, cups and bowls) are not microwavable. If you'd like to warm up the blend, place the pouch or bowl in a bowl of warm water for a few minutes. Always test the food to make sure it is temperature appropriate before feeding it to your baby.

Our baby food bowls,  and pouches can be unrefrigerated for up to 4 hours (longer if taken on-the-go in a cooler bag with an ice pack or when frozen and thawed). A good rule of thumb: if the product is cool to touch, it's safe to eat.

Our pouches can be frozen up to 6 months past the Enjoy by Date. To do so, simply freeze the pouch(s) before the expiration date. When ready, thaw in the refrigerator until fully defrosted. Once ready to consume, massage and shake the pouch to mix the ingredients. Please do not re-freeze a previously frozen blend. If you defrost a pouch after the Enjoy by Date, please consume within 24 hours.

A Pouch Cooler is like an ice pack hug—just slip your Once Upon a Farm pouch inside and keep it cold out of the fridge for longer!

Pouch Coolers are availabe as an add-on to any online refrigerated pouch order for $11.99 each. They are not sold separately. *Orders without pouch blends will be cancelled and refunded. 

Three (3) is the maximum quantity that are available per order. 

Pouch Coolers are only available with refrigerated pouch orders (not frozen meals). If you have a qualifying order and are still not seeing them, please chat with us online or email us at care@uponafarm.com for further assistance.

Store your Pouch Cooler in the freezer for at least 4 hours, until frozen solid.

Yes, they are BPA, BPS and phthalates free.

This will depend on the temperature where the pouch is being stored.

The Pouch Cooler contents include Polyacrylic Acid Sodium (PAAS) as a thickening agent, Glycerin and water. As with any non food item, the contents should not be consumed. Please do not use as a teether and discard if punctured.

The Growing Greatness Rewards Program is our Loyalty Program where you earn SEEDS (points) and exclusive discounts, get early access to sales, new products, freebies, and more. Enrollment in the program is free. Once Upon a Farm reserves the right to change or rescind the Growing Greatness Rewards Program at any time.

Create an account here to be enrolled in the Growing Greatness Rewards Program. If you already have an account on our site, all you have to do is sign in to track your rewards and access your benefits. To understand how we use your information, you can access our Privacy Policy here.

SEEDS are our version of points. Earn them with purchase and for doing other actions like following us on Instagram, sharing us on Facebook, leaving a review after purchase, celebrating your Birthday and O'Farm anniversary, and referring friends. Log in to your account on the Growing Greatness Rewards Program page to see other ways to earn SEEDS and to exchange your SEEDS for discounts.

Aside from our unconditional friendship, you’ll receive 25 SEEDS instantly upon sign up. As you earn more, you’ll become eligible for exclusive offers, seasonal giveaways, and more.

Yes, your SEEDS expire after 6 months of inactivity (i.e. no purchases or redemptions). Your Rewards account is linked with your Once Upon a Farm account. Your SEEDS will be deleted if you delete your account with Once Upon a Farm. You will not earn SEEDS if you don't have an account. 

You can view your SEEDS balance when logged into your account on the Growing Greatness Rewards Program page.

Not at this time. We’ll be sure to update you in the future if this becomes an option.

No, you only earn SEEDS for the cost of product.

To redeem your SEEDS for online store credit, log in to your account on the Growing Greatness Rewards Program page. You can apply your discount code to a one-time order at checkout or add it to your subscription portal. There are minimum spend requirements to use your loyalty discount codes. Please note the minimum spend is the cart total before the discount. $5 off, minimum spend of $40. $10 off, minimum spend of $50. $15 off, minimum spend of $55. $20 off, minimum spend of $60. $25 off, minimum spend of $70.

No, the discount you get from redeeming your SEEDS is only valid toward the cost of product.

Your SEEDS balance will reflect SEEDS earned from a new purchase after your payment has been fully processed through our system.

Yes! Through our referral program, your friends receive $10 off of their first order of $60 or more, and you receive 300 SEEDS ($15) for every successful referral. In order for a referral to be successful, each friend you refer must be a new customer, must place an order for $60 or more, and must order through your unique referral link. If these requirements have been met, your SEEDS will be automatically added to your account. Head to our Growing Greatness Rewards Program page to access your referral link and share with friends!

Redemptions start at 100 SEEDS for $5 in store credit. You can choose to redeem at that time or hold on to your SEEDS for a larger discount. 100 SEEDS = $5 off, 200 SEEDS = $10 off, 300 SEEDS = $15 off, 400 SEEDS = $20 off, 500 SEEDS = $25 off. There are minimum spend requirements to use your loyalty discount codes. Please note the minimum spend is the cart total before the discount. $5 off, minimum spend of $40. $10 off, minimum spend of $50. $15 off, minimum spend of $55. $20 off, minimum spend of $60. $25 off, minimum spend of $70.

There is no limit to the number of SEEDS you can earn. But the maximum you can exchange for online store credit at one time is 500 SEEDS or $25.

You have one year from the date of entry to maintain your Sprout, Seedling, or Farm rewards tier status. Upon reaching the next tier, a new one-year period begins. You must meet the required spend threshold to keep that status each year. Once Upon a Farm reserves the right to change or rescind the Growing Greatness Rewards Program at any time.