Frequently Asked Questions

General

We believe that your little one deserves the best, so we go the extra mile to make sure our products are delicious, nutritious and safe for you and your family. Our products are organic, non-GMO, contain no added sugar*, or additives. Our refrigerated pouches are also cold-pressure protected (HPP), which uses pressure instead of heat to cold-press our blends to lock in the nutrients, taste, and texture of the organic ingredients we use.

*Except Refrigerated Protein Bars which are sweetened with honey.

We're available at most major retailers nationwide. Use our Store Locator to find a store near you. Depending on the product, you can find us in the dairy aisle, produce section, baby aisle cooler, baby aisle, or bar aisle. You can also shop on our website.

We might be in one of a few different places depending on the store you're in. By Kids Yogurt: This is where we'll be in most grocery and retail stores like Albertsons, Costco, Erewhon, Fred Meyer, Harris Teeter, Jewel-Osco, Kroger, Publix, Safeway, Sprouts, Wegmans, Whole Foods, and more. In the Produce Aisle: Look for us in the produce aisle with the refrigerated snacks in retailers like Target, Walmart, Hannaford, and more. In the Baby Aisle: Look for the Once Upon a Farm refrigerators in locations like H-E-B, Meijer, Stop & Shop, Walmart, Wegmans, and more. In the Freezer: Our frozen meal starters are available in Whole Foods and Sprouts nationwide and in select Target locations.

Yes! All packaging is BPA, BPS and PVC free.

Our bowls are curbside recyclable. Give them a quick rinse and put the lid back on the bowl before placing them in the recycling bin. Our Frozen Meals packaging can be recycled via store drop-off. Given their complex structure and remaining food residue, our Pouch packaging unfortunately is not curbside or store drop-off recyclable. We've partnered with Recyclops to repurpose our Pouches and keep them out of landfills. Please reach out to care@uponafarm.com if you have additional questions.

Yes! Our new shipping materials are all curbside recyclable! The shipping box, new insulating liners, and 100% recycled kraft paper sheets are all curbside recyclable! For the box, just flatten and pop it into your curbside recycling bin. Ice packs are non-toxic and can be reused.

We currently do not have any coupons available online. Feel free to send a message to us to see if coupons are available.

Please read the ingredient statement carefully on the back of every product if you have any allergen concerns. The facility we use processes tree nuts, egg, dairy, and soy. Care is taken to thoroughly clean all equipment in between each product to prevent the carryover of ingredients. If you have specific questions or concerns, please reach out to our Customer Care team at care@uponafarm.com.

We always recommend checking with your baby's pediatrician if you have any concerns about how much your baby is eating. For the most part, babies will eat when they're hungry and stop when they're full, but some babies will eat more than others and it can vary day to day. Trust your baby's signals, but check with your pediatrician if you're concerned.

We set high standards that would deliver delicious, nutrient-rich, and safe food for your children. That includes testing for heavy metals (including lead), pesticides, and other contaminants across 3 different areas: requiring all our organic suppliers to regularly test, testing all our products internally, and taking it one step further with independent product testing through a 3rd party, Clean Label Project. We are extremely proud of our Clean Label Project verification and Purity Award Certification.

The Clean Label Project is a third-party non-profit that uses state of the art testing to determine the safety of food and other health items for consumers. The Clean Label Project Purity Award evaluates products for substances that would never be found on a product label — including chemicals of concern and industrial and environmental toxins and contaminants (like heavy metals, pesticide residues, and plasticizers) that have the long-term potential to adversely affect health. Our best-in-class certification means that we ranked amongst the highest within our category of baby food.

Pouches & Bowls

Yes! All our blends are non-GMO, and our organic products are Certified Organic. (Organic is always non-GMO.)

We use a technology called HPP (high-pressure processing), which uses pressure (5.5x the deepest part of the ocean!) instead of heat to kill any bad bacteria such as E. coli, Listeria, and Salmonella, but retain the nutrients, taste, and texture of farm-fresh ingredients. Shelf-stable baby food, on the other hand, is high-heat pasteurized, which affects the nutrient content, taste, color, and texture and allows it to sit on the shelf at room temperature for years.

Here's a blog with more information on HPP.

Yes! Our blends are perishable and must be refrigerated.

Yes! They're easy to take on the go and can be left out of the fridge for up to 4 hours (be sure they are still cool to the touch). For longer trips or warm days, the pouches can be carried with an ice pack or placed inside one of our Pouch Coolers to keep them cooler for longer.

To take pouches on a plane, inform the TSA offer ahead of screening that you are traveling with baby or toddler food, and remove the items to be screened separately. Ice packs, freezer packs, and gel packs (including our Pouch Coolers) are allowed to keep pouches cold.

If your little one decides they only want some of the blend, you can re-refrigerate the rest for up to 72 hours.

Our packaging (pouches, cups and bowls) are not microwavable. If you'd like to warm up the blend, place the pouch or bowl in a bowl of warm water for a few minutes. Always test the food to make sure it is temperature appropriate before feeding it to your baby.

Our baby food bowls, and pouches can be unrefrigerated for up to 4 hours (longer if taken on-the-go in a cooler bag with an ice pack or when frozen and thawed). A good rule of thumb: if the product is cool to touch, it's safe to eat.

Our pouches can be frozen up to 6 months past the Enjoy by Date. To do so, simply freeze the pouch(s) before the expiration date. When ready, thaw in the refrigerator until fully defrosted. Once ready to consume, massage and shake the pouch to mix the ingredients. Please do not re-freeze a previously frozen blend. If you defrost a pouch after the Enjoy by Date, please consume within 24 hours.

Fruit Refrigerated Oat Bars

This is geared towards ages 4+ designed for kids and yes...adults!

Yes! Edit the items in your current subscription to add the bars.

We use gluten-free oats. However, the bars are not certified gluten-free.

Yes! Our bars are dairy free. Please refer to the Ingredients Statement on the back of the packaging.

Yes! Our bars are nut-free. Please refer to the Ingredients Statement on the back of packaging. They are made on shared lines with peanuts and tree nuts. Please know that we follow stringent Good Manufacturing Practices, including cleaning manufacturing lines between production runs.

Yes! Our Refrigerated Oat Bars are kosher certified by the Orthodox Union. Our packaging will be updated in the coming months.

Protein Refrigerated Oat Bars

The Protein Refrigerated Oat Bars contain whey protein, which is dairy.

We are consistently evaluating our products to make sure they meet our high standards and your family's. The new Protein Refrigerated Oat Bars are for kids aged 4+, and we have added honey to the ingredients. Still fueled by organic whole grain oats, made with real fruit & veggies.

Honey is a natural sweetener that we included in the recipe to enhance taste and texture. While it contributes a small amount of added sugar, it is a natural sweetener, and this product is still refined sugar-free. This product is for kids 4+ years old.

PLEASE DO NOT FEED TO A BABY UNDER 12 MONTHS OLD.

Plant-Rich Meals

First, ensure that there is no exposed skin before handling. This means wearing a long-sleeved shirt, closed-toed shoes, and insulated gloves to prevent direct contact with the dry ice. Place it in a well-ventilated space out of children or pets' reach, like a backyard or fire escape. The dry ice will evaporate within 24 hours. For the container, we recommend checking your county's environmental services website for guidelines on disposing of hazardous waste products.

No, all meals must be fully cooked prior to consumption. Please follow the cooking instructions on the package. Our meals are ready-to-cook, not ready-to-eat, and must not be eaten uncooked.

Our Meal Starters are recommended for ages 6+ months and are designed to adapt as your little one and their taste buds grow. It's up to each parent and their pediatrician on what's right for your little one.

The oats & fruit meals are recommended for ages 6+ months. It's up to each parent and their pediatrician on what's right for your little one.

The Pasta Meals are recommended for ages 12+ months. It's up to each parent and their pediatrician on what's right for your little one.

The Little Foodie Meals are recommended for ages 12+ months. It's up to each parent and their pediatrician on what's right for your little one.

The expiration dates are 12 months from the date of production. The date can be found on the back of the pouch toward the bottom left.

Our frozen meal starters are made with a variety of fruits, vegetables, herbs, and spices for babies and toddlers. The meals must be fully cooked before serving. Once cooked, you can blend into a puree, mash with a fork, or serve as finger food, depending on your little one's stage and feeding preferences.

Once cooked, you can refrigerate the leftovers but cannot re-freeze again. They can be in the refrigerator up to 72 hours after you first cook them.

Our meals must be cooked frozen, not thawed. Please only cook immediately after taking from the freezer.

Both pouches and meals can be ordered together; meals require a minimum of 8, as it requires dry ice to ship. Your pouches may arrive frozen because they will be shipped in dry ice. Please place the refrigerated pouches in the refrigerator and consume through the 'Enjoy By' date. Also note that we do offer some pouch and meal variety packs for a la carte purchase.

The meals should be frozen at all times. Do not use any packet that is thawed. If your order arrived thawed, please contact us, and we'll be happy to send a replacement.

Online purchase options for our meals are in increments of 8. Meals can be purchased subscription box alongside pouches (up to 32).

Meals can be added to an existing Once Upon a Farm Pouch subscription.

The meals must be stored frozen. As soon as you receive your delivery, immediately place the meals and/or oats in the freezer. The meals should remain frozen until you're ready to cook from the freezer. Do not thaw before cooking.

Since our ready-to-cook meals are made with a variety of pre-cut fruits, veggies, proteins, grains, and nutritious fats, they come at a higher cost than our pouches.

Pantry Snacks

Our Pantry Snacks are available as a separate subscription (cannot be added to refrigerated/frozen orders).

Our Fruit & Veggie Puffs are intended for ages 10+ months. Our Coconut Melts, Smoothie Melts, Tractor Wheels and Smart Wheels are intended for ages 12+ months. Our Soft Baked Bar and Power Wheels are intended for ages 4+. However, it's up to each Parent and their Pediatrician on when it's right for their little ones.

The Fruit & Veggie Puffs are perfectly sized star-shaped pieces for easy pickup. They are fast-dissolving for self-feeding.

Our Fruit & Veggie Puffs are intended for ages 10+ months. However, it's up to each Parent and their Pediatrician on when it's right for their little ones.

Melts are designed to melt easily on the tongue. Babies can also use their jaw to safely “chew” this product.

Our Coconut Melts and Smoothie Melts are intended for ages 12+ months. However, it's up to each Parent and their Pediatrician on when it's right for their little ones.

Our Smoothie Melts contain whole milk.

Our Organic Toddler Soft-Baked Bars are a soft bar but dense and non-crumbly. They easily dissolve while being chewed.

Our Tractor Wheels are intended for ages 12+ months. However, it's up to each Parent and their Pediatrician on when it's right for their little ones.

Smart Wheels are inspired by our best-selling Smart Blends pouches; we are bringing a new way to help support brain health by combining Zinc and the Tractor Wheels we know and love to enter into the functional bar category! With our new Power Wheels, we wanted to introduce a new lunchbox snack bar designed for older kids. Power Wheels are the big-kid evolution of our popular toddler Tractor Wheels—fun-sized fuel made with 4g of protein, whole grain oats, and real fruits & veggies.

We are bringing Once Upon a Farm standards to the kids' shelf-stable, on-the-go snack category with our Soft Baked Bars. They are similar to our Tractor Wheels but for kids 4+ years old.

Pouch Coolers

A Pouch Cooler is like an ice pack hug—just slip your Once Upon a Farm pouch inside and keep it cold out of the fridge for longer!

Pouch Coolers are available as a 2 pack and as an add-on to any online refrigerated pouch order.

Three (3) is the maximum quantity available per order.

Pouch Coolers are only available with refrigerated pouch orders (not frozen meals). If you have a qualifying order and are still not seeing them, please chat with us online or email us at care@uponafarm.com for further assistance.

Store your Pouch Cooler in the freezer for at least 4 hours, until frozen solid.

Yes, they are BPA, BPS and phthalate-free.

This will depend on the temperature where the pouch is being stored.

The Pouch Cooler contents include Polyacrylic Acid Sodium (PAAS) as a thickening agent, Glycerin, and water. As with any non-food item, the contents should not be consumed. Please do not use as a teether and discard if punctured.

Online & Subscription Purchases

We offer a subscription program that delivers our cold-pressure-protected blends right to your home, at a flexible delivery frequency that works for you. Here's how it works: (1) Choose your blends, (2) Select your delivery frequency (from every 1 to 5 weeks), (3) Delivered to your doorstep. You can also change your flavors, delivery schedule, or cancel your subscription at any time before your next charge date.

We ship all orders in insulated packaging with gel packs to ensure the pouches arrive cold and dry ice to ensure your meals stay frozen. If the meals are not frozen or your pouches are not cool to the touch when opening, please contact us. For additional questions regarding shipping and returns, please visit our Shipping and Returns page.

We're proud to announce that we're now available in Canada and the UK! At this time, however, we do not ship internationally for online orders. Visit our Canada and UK websites for more information on products available and where to find them via our store locator.

You can log into your account at any time up to one day before your charge date to change your blends. You will also get an email 5 days before your next charge date as a reminder. The 'change blends' button will not appear if it's too late to change blends for the upcoming order.

WIC

Our Baby Food Bowls are organic, cold pressure-protected (HPP) blends made with whole fruits and vegetables. Like all of our refrigerated pouches, they use high-pressure processing (HPP) to help preserve the nutrients, taste, texture, and aroma of our ingredients. These bowls also meet the federal requirements for the Special Supplemental Nutrition Program for Women, Infants and Children (WIC™) eligibility (7 CFR section 246.1). Please check the eligibility of these products with your state agency / WIC™ program.

Once Upon a Farm Baby Fruit & Veggie Bowls are available at a growing number of retailers nationwide. They are also WIC™-approved in a growing number of states. To see the full list of participating states, visit our blog here.

No; anyone is welcome to purchase our new line in stores where they are sold. For now, these products will not be available to purchase online.

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides federal grants to States for supplemental foods, health care referrals, and nutrition education for low-income pregnant, breastfeeding, and non-breastfeeding postpartum women, and to infants and children up to age five who are found to be at nutritional risk. Once Upon a Farm believes every family deserves access to fresh, healthier foods, no matter their circumstance. It is our mission to bring better nutrition to all children, everywhere.

Growing Greatness Rewards Program

The Growing Greatness Rewards Program is our Loyalty Program where you earn SEEDS (points) and exclusive discounts, get early access to sales, new products, freebies, and more. Enrollment in the program is free. Once Upon a Farm reserves the right to change or rescind the Growing Greatness Rewards Program at any time.

Create an account at onceuponafarmorganics.com/pages/loyalty to be enrolled in the Growing Greatness Rewards Program. If you already have an account on our site, all you have to do is sign in to track your rewards and access your benefits.

SEEDS are our version of points. Earn them with purchases and for doing other actions like following us on Instagram, sharing us on Facebook, leaving a review after purchase, celebrating your Birthday and OFarm anniversary, and referring friends. Log in to your account on the Growing Greatness Rewards Program page to see other ways to earn SEEDS and to exchange your SEEDS for discounts.

Aside from our unconditional friendship, you'll receive 25 SEEDS instantly upon sign-up. As you earn more, you'll become eligible for exclusive offers, seasonal giveaways, and more.

Yes, your SEEDS expire after 6 months of inactivity (i.e., no purchases or redemptions). Your Rewards account is linked with your Once Upon a Farm account. Your SEEDS will be deleted if you delete your account with Once Upon a Farm. You will not earn SEEDS if you don't have an account.

You can view your SEEDS balance when logged into your account on the Growing Greatness Rewards Program page.

Not at this time. We'll be sure to update you in the future if this becomes an option.

No, you only earn SEEDS for the cost of the product.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Your SEEDS balance will reflect SEEDS earned from a new purchase after your payment has been fully processed through our system.

Yes! Through our referral program, your friends receive $10 off their first order of $60 or more, and you receive 300 SEEDS ($15) for every successful referral. In order for a referral to be successful, each friend you refer must be a new customer, must place an order for $60 or more, and must order through your unique referral link.

Redemptions start at 100 SEEDS for $5 in store credit: 100 SEEDS = $5 off, 200 SEEDS = $10 off, 300 SEEDS = $15 off, 400 SEEDS = $20 off, 500 SEEDS = $25 off. Minimum spend requirements apply (cart total before discount): $40 for $5 off, $50 for $10 off, $55 for $15 off, $60 for $20 off, $70 for $25 off.

There is no limit to the number of SEEDS you can earn. But the maximum you can exchange for online store credit at one time is 500 SEEDS or $25.

You have one year from the date of entry to maintain your Sprout, Seedling, or Farm rewards tier status. Upon reaching the next tier, a new one-year period begins. You must meet the required spend threshold to keep that status each year.

Rewards Program

The rewards program is open to everyone. Customers without an active subscription earn 1% back as credits on every eligible order, redeemable against future purchases. Active subscribers earn 4% back on each subscription order plus milestone rewards — free products, free shipping, bonus discounts, and more. Once Upon a Farm reserves the right to change or rescind the Rewards Program at any time.

You're automatically enrolled when you place a subscription or one-time order on our website. No sign-up is required.

Credits are earned automatically on every eligible order — no extra steps needed. Credits build in your account and can be used on your terms. There will be bonus credit opportunities at key times throughout the year where your credit percentage will get a boost. Credits earned at these key time periods may have a different expiration rule than the standard credits.

Yes, credits expire 6 months after the date they're earned. Bonus credits earned at key time periods may have a different expiration rule than the standard credits and will be stated upon earning. You lose your credits if you cancel your subscription.

You earn credits on the amount you pay for your order — the total cost after discounts or applied credits, excluding shipping and tax.

You can apply up to $25 in credits per order. Any balance beyond that stays in your account for next time.

If you cancel your subscription, your unused credits will be held for 30 days after your cancellation date. During this period, they cannot be redeemed unless you reactivate your subscription. If you reactivate within 30 days, your remaining credits will still be available. After 30 days, any unused credits will expire.

For active subscribers, log in to your account portal, navigate to your next order, and toggle on Apply Credits. For customers without a subscription, you can apply credits at checkout when logged in with the same email address used on the previous order.

Yes — credits and applicable promo codes can be used together on the same order.

Yes, you'll continue to earn new credits on the full purchase, even if you applied credits to that order.

Pouch and meal subscribers earn milestone reward progress with each qualifying subscription order. When you hit a milestone, you'll unlock a reward — free shipping, a free product, a bonus discount, etc. Keep an eye on your account to track your progress.

When you hit a product-based milestone, you'll have the option to choose a pack based on age: Baby, Toddler, or Kid. Each pack is preset with age-appropriate favorites. If a product in the pack is out of stock, we'll substitute a comparable item.

If you cancel, your milestone rewards progress will reset to the beginning when you reactivate.

Skipped orders do not count toward milestone rewards progress, but your existing milestone count is preserved.

You can apply one discount code per order. Milestone rewards and account credits can be combined with a discount code.

For subscribers, log in to your account and navigate to the Rewards section to view your current credit balance, activity history, and milestone rewards status. For customers without a subscription, your credit balance will be available to view in your account portal or at checkout.

Reach out to our care team (care@uponafarm.com), and we'll help sort it out.

One-time orders earn the standard 1% credit back, even if you're an active subscriber.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Your credit balance is visible at checkout when logged in with the same email address used to place your order or in your customer account portal.

You'll still see a $7.99 shipping charge on your order, but don't worry, it's covered. We apply a $7.99 discount to your order total to offset the cost of shipping.

The discount is calculated per unit and rounded to the nearest cent rather than per line, so the total can land a few cents off from the discount percentage applied to your order total.

Each discount applies on top of the one before it. Your milestone reward is applied first, followed by any applicable discount codes on the remaining total, and credits are subtracted last as a flat amount.

Refer a Friend Program

Yes! Through our referral program, your friends receive $30 in credits off their first order of $65 or more, and you receive $30 in credits for every successful referral. For a referral to be successful, your friend must be a new customer, place an order of $65 or more, and use the discount code from your unique referral link. Once those requirements are met, your credits will be automatically added to your account.

You can find your unique referral link in your Account Portal, where you can copy and share it with friends and family. You'll also see your referral link on the order confirmation page after completing a one-time order or your first subscription order, making it easy to share right away.

The referral program is open to all customers.

There's no cap — refer as many friends as you'd like and earn credits for each successful referral.

Credits are added to your account automatically once your friend completes their first qualifying purchase.