Frequently Asked Questions

New Organic Meals

  • First, ensure that there is no exposed skin before handling. This means wearing a long sleeved shirt, close toed shoes, and insulated gloves to prevent direct contact with the dry ice. Place in a well ventilated space out of children or pets' reach, like a backyard or fire escape. The dry ice will evaporate within 24 hours. For the container, we recommend checking your county's environmental services website for guidelines on disposing hazardous waste products.

  • No, all meals must be fully cooked prior to consumption. Please follow the cooking instructions on the package. Our meals are ready to cook, not eat and must not be eaten uncooked.

  • The current meals are recommended for ages 1+ years. In the coming months, we are reformulating our meal offering for ages 6+ months. It's up to each parent and their pediatrician on what's right for your little one.

  • The current oats meals are recommended for ages 1+ years. In the coming months, we are reformulating our meal offering for ages 6+ months. It's up to each parent and their pediatrician on what's right for your little one.

  • The expiration dates are 12 months from the date of production. The date can be found on top right back of the pouch near the rip.

  • Our plant-rich meals are pre-cut, flash frozen meal kits made with frozen fruits, veggies and superfoods for ages 6+ months to childhood. The meals need to be fully cooked before consumption. Once cooked, you can blend for a purée, smash with a fork to spoon feed or allow your little one to feed themselves.

  • Once cooked, you can refrigerate the leftovers but cannot re-freeze again.

  • Our meals must be cooked frozen, not thawed. Please only cook immediately after taking from the freezer.

  • Flash frozen is a technique that allows quick and instant freezing. This technology ensures that the nutrition from the raw ingredient is primarily retained.

  • Not at this time. There's a different method of shipping for refrigerated pouches and frozen meals but we're happy to provide subscription options for both.

  • If so, how would this work, since one is frozen and the other cold? Not at this time. There's a different method of shipping for refrigerated pouches and frozen meals but we're happy to provide subscription options for both.

  • The meals should be frozen at all times. Do not use any packet that is thawed. If your order arrived thawed, please contact us and we'll be happy to send a replacement.

  • Online purchase options for our meals are in increments of 16 or 24.

  • We're excited to offer two subscription services for Once Upon a Farm. While the subscriptions can't be combined, you can have a meals subscription and a pouch subscription.

  • As soon as you receive your delivery, immediately place the meals and/or oats in the freezer. The meal should remain frozen until you're ready to immediately cook from the freezer. Do not thaw before cooking.

  • Since our ready-to-cook meals are made with a variety of pre-cut fruits, veggies, proteins, grains, and nutritious fats, they come at a higher cost than our pouches.

COVID-19

  • Our products remain completely safe to eat. As always , we use high-pressure processing (HPP) which is an FDA-approved cold pasteurization technique that uses pressure to kill any harmful bacteria and preserve food without reducing its nutritional value.

    Furthermore, according to the Center for Disease Control, COVID-19 is spread from person-to-person through respiratory droplets.

    The FDA states there is no evidence of food or food packaging being associated with transmission of COVID-19. We will continue to monitor the current situation to stay informed on developments impacting the food and safety of our products.

  • The WHO and CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment or using protective apparel when unwrapping the container will reduce the risk of exposure.

General

  • We believe that your little one deserves the best, so we go the extra mile to make sure our products are delicious, nutritious and safe for you and your family. All of our products are organic, non-gmo project verified, contain no added sugar, preservatives or additives. All of our products are also cold-pressure protected which means we use cold-pressure (HPP), instead of heat, to cold-press our blends to lock in the nutrients, taste, texture of the organic ingredients we use.

  • Yes! All our blends are Certified Organic and Non-GMO Project Verified.

  • We use a technology called HPP (high-pressure processing) which uses pressure (5.52x the deepest part of the ocean!) instead of heat to kill any bad bacteria such as E. coli, Listeria, and Salmonella, but retain the nutrients, taste, and texture of farm-fresh ingredients. Shelf-stable baby food, on the other hand, is high heat pasteurized which affects the nutrient content, taste, color and texture and allows it to sit on the shelf at room temperature for years. Here’s a quick video to learn more about our process.

  • Yes! Our blends are perishable and must be refrigerated.

  • We’re available at most major retailers nationwide. You can use our store locator to find a store near you! Find us in the refrigerator section next to the yogurt or produce or in the cooler in the baby food aisle! You can also shop on our website.

  • Yes! All packaging is BPA and PVC free.

  • Our bowls are curbside recyclable. Unfortunately, our pouch packaging is not curbside recyclable at this time. Product safety and quality is our number one priority and a recyclable or compostable option that holds up to these standards simply does not currently exist. This issue not only faces our company, but many others in our industry. While we have scaled back our full TerraCycle program to spend more time and resources on the pursuit of a curbside recyclable pouch, we still have a partnership with them and can provide envelopes for you to recycle via TerrCycle upon request. Please reach out to care@uponafarm.com to learn more.

  • We currently do not have any coupons available online. Feel free to send a message to us to see if coupons are available. 

  • Please read the ingredient statement carefully on the back of every product if you have any allergen concerns. Some of our blends contain coconut (coconut is actually a fruit but the FDA treats it as a tree nut as some people may have sensitivities or allergies). The facility we use processes tree nuts, egg, dairy, and soy. Care is taken to thoroughly clean all equipment in between each product to prevent the carryover of ingredients.

    If you have specific questions or concerns about your product and the facility where it has been produced, please reach out to our Customer Care team at care@uponafarm.com.

  • Yes! They’re easy to take on-the-go and can be left out of the fridge for 4 hours. If traveling for longer, the pouches can be carried with an ice pack or they can be frozen and then thawed thoroughly before eating. If frozen and put in lunches, they can also help keep other food cold. To take through TSA, simply designate them as baby food and put them in a separate bin.

  • If your little one decides they only want some of the blend, you can re-refrigerate the rest for up to 72 hours.

  • Our packaging (pouches, cups and bowls) are not microwavable. If you’d like to warm up the blend, place the pouch or bowl in a bowl of warm water for a few minutes. If your little one doesn’t want the whole serving, simply spoon the desired amount into a bowl and place that into a bowl of warm water for a few minutes. Always test the food to make sure it is temperature appropriate before feeding it to your baby.

  • Our baby food bowls, cups, and pouches can be unrefrigerated for up to 4 hours (longer if taken on-the-go in a cooler bag with an ice pack or when frozen and thawed). A good rule of thumb: if the product is cool to touch, it’s safe to eat.

  • If you plan to freeze your pouch or cup, place them in the freezer before the Enjoy By Date. Once frozen, our products will be good for 6 months after the Enjoy By Date. Be sure to consume them within 24 hours of thawing. We don’t recommend re-freezing blends if they’ve been frozen and thawed. 

  • No, at this time Farmer Jen’s Sweet Potato Pie is exclusively available online for addition to your subscription box or a one-time purchase.

  • We always recommend checking with your baby’s pediatrician if you have any concerns about how much your baby is eating. For the most part, babies will eat when they’re hungry and stop when they’re full, but some babies will eat more than others and it can vary day to day (or hour to hour!). Trust your baby’s signals, but check with your pediatrician if you’re concerned.

  • We set high standards that would deliver delicious, nutrient-rich, and safe food for your children. That includes testing for heavy metals (including lead), pesticides, and other contaminates across 3 different areas:

    - Requiring all our organic suppliers to regularly test

    - Testing all our products internally

    - Taking it one step further with independent product testing through a 3rd party, Clean Label Project. We are extremely proud of our Clean Label Project verification and  Purity Award Certification.

  • The Clean Label Project is a third-party non-profit that uses state of the art testing to determine the safety of food and other health items for consumers. The Clean Label Project Purity Award evaluates products for substances that would never be found on a product label. These substances include chemicals of concern and industrial and environmental toxins and contaminants (like heavy metals, pesticide residues, and plasticizers) that have the long-term potential to adversely affect health and well-being. 

    Our best-in-class certification means that we ranked amongst the highest within our category of baby food. 

    To learn more visit, www.cleanlabelproject.org

Online & Subscription Purchases

  • We offer a subscription program that delivers our cold-pressed blends right to your home, at a flexible delivery frequency that works for you. Once you sign up, start saving up to 18% on each delivery. Here's how it works:

    1. Choose your blends

    2. Select your delivery frequency (from every 1 to 5 weeks)

    3. Delivered to your doorstep

    Plus receive free shipping every time. You can also change your flavors, delivery schedule, or cancel your subscription at any time before your next charge date.

  • We ship all orders in insulated packaging with gel packs to ensure the pouches arrive cold. If they are not cool to the touch when opening, please contact us. For additional questions regarding shipping and returns, please visit our Shipping and Returns page.

  • We’re proud to announce that we’re now available in Canada! At this time, however, we do not ship internationally for online orders.

  • You can log into your account at any time up to one day before your charge date to change your blends. You will also get an email 5 days before your next charge date as a reminder. The “change blends” button will not appear if it’s too late to change blends for the upcoming order.

Packaging Changes

  • As Moms and Dads, we know change is hard for kids, especially a toddler. To help introduce our new packaging to your little one, here are some suggestions to help ease the transition: 

    - Have fun with our new characters on the pouch, even give them names (we’d love to hear your suggestions – we might even make that name official!).

    - Let them see you enjoy the pouch to ensure it’s still the yummy blend they love.

    - Add as a topping/ingredient in other foods they like to make the new looking pouch less scary.

    - Don’t give up and keep trying. Just like introducing new foods to kids, it can take up to 7 times or more before they start loving it again – as newness can take time to accept when you’re young.

    Our new designs were tested with members of our OFARM consumer families, and kids overwhelmingly loved it. We always appreciate the feedback and encourage you to please stick with it. If you're little one is still struggling with the packaging, please reach out to our Care Team at care@uponafarm.com for other suggestions. We're here to help!

  • We removed the stages to abide by the American Academy of Pediatrics (AAP) guidelines. The AAP recommends that solid feeding begin at 6 months of age and to introduce babies to a wide variety of healthy foods and textures. Please speak with your pediatrician directly if you have any concerns.

  • We’ve updated our packaging because both babies and older kids (and adults!) enjoy our cold-pressed, fruit and veggie blends. You’re probably noticing a pouch that says Baby Food and another that says Fruit & Veggie Blend — both are still the same, delicious cold-pressed blend that kids of all ages enjoy!

  • No, the recipe has not changed.

  • Older kids enjoy our blends too (not just babies!), the nutrition fact panel has changed slightly to accommodate the recommended values of each ingredient for babies and kids.

WIC

  • No; WIC™ only allows fruits and vegetables in their products, so there is a restriction on any added seeds, oils, spices, etc. There are no preservatives, concentrates or pre-processed purees.

  • Once Upon a Farm Baby Bowls are WIC eligible in NY, FL, MI, TX, CT and temporarily authorized in CA. Learn more on the blog!

  • No; anyone is welcome to purchase our new line in stores where they are sold. For now, these products will not be available to purchase online.

  • The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC™) provides federal grants to States for supplemental foods, health care referrals, and nutrition education for low-income pregnant, breastfeeding, and non-breastfeeding postpartum women, and to infants and children up to age five who are found to be at nutritional risk.

    Once Upon a Farm believes every family deserves access to fresh, healthier foods, no matter their circumstance. It is our mission to bring better nutrition to all children, everywhere.

Growing Greatness Rewards Program

  • Create an account here to be enrolled in the Growing Greatness Rewards Program. If you already have an account on our site, all you have to do is sign in to track your rewards and access your benefits.

  • SEEDS are our version of points. Earn them with every purchase and for doing other actions like following us on Instagram and referring friends. Log in to your account on the Growing Greatness Rewards Program page to see other ways to earn SEEDS and to exchange your SEEDS for discounts.

  • Aside from our unconditional friendship, you’ll receive 50 SEEDS instantly upon sign up. As you earn more, you’ll become eligible for exclusive offers, seasonal giveaways, and more.

  • Yes, your SEEDS expire after 12 months of inactivity (i.e. no purchases or redemptions).

  • You can view your SEEDS balance when logged into your account on the Growing Greatness Rewards Program page.

  • Not at this time. We’ll be sure to update you in the future when this becomes an option. In the meantime, download the app Merryfield to earn points every time your grocery receipt has products from participating better-for-you brands like Once Upon a Farm.

  • To redeem your SEEDS for online store credit, log in to your account on the Growing Greatness Rewards Program page. You can apply your discount code to a one-time order at checkout or add it to your subscription portal. 

  • Your SEEDS balance will reflect SEEDS earned from a new purchase after your payment has been fully processed through our system.

  • Yes! Through our referral program, your friends receive $10 off of their first order of $60 or more, and you receive 300 SEEDS ($15) for every successful referral. In order for a referral to be successful, each friend you refer must be a new customer, must place an order for $60 or more, and must order through your unique referral link. If these requirements have been met, your SEEDS will be automatically added to your account. Head to our Growing Greatness Rewards Program page to access your referral link and share with friends!


  • Redemptions start at 100 SEEDS for $5 in store credit. You can choose to redeem at that time or hold on to your SEEDS for a larger discount. 100 SEEDS = $5 off, 200 SEEDS = $10 off, 300 SEEDS = $15 off, 400 SEEDS = $20 off, 500 SEEDS = $25 off. 

  • There is no limit to the number of SEEDS you can earn. But the maximum you can exchange for online store credit at one time is 500 SEEDS or $25.

  • You have one year from the date of entry to maintain your tier status. Upon reaching the next tier, a new one-year period begins. You must meet the required spend threshold to keep that status each year.