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Returns, Shipping, and Conditions

Free + Flat Rate Shipping

We’re parents, so we know the cost of being a parent, and we work hard to provide you with the deepest discounts possible. We are proud to be able to offer FREE shipping on all subscriptions, and a discounted flat-rate shipping for a la carte orders of $9.95 per shipment.

Shipping Process for Perishable Food

Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use 1-3 day shipping (depending on your location). However, please note that your order will arrive within 1-7 days from the time you place your order. When your package ships (both subscriptions and a la carte) we will send you a confirmation email with a link to track your order.

Cancellations and Order Changes

All ad hoc purchases are final. Once an order has been shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges.

Changes to Your Subscription

Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a subscription on our website, you can select up to eight (8) blends of your choice in intervals of three (for a total of 24 pouches), select how often you would like your subscription to renew, and setup automatically recurring payments. In between subscription cycles you may modify these selections at any time, pause your subscription, or cancel it.

Trial Offer

We provide a Trial Offer of our subscription service to new customers, which consists of a mini-subscription shipment with eight (8) blends of your choosing! You will be automatically enrolled in a full subscription (24 pouches, $59.76) 10 days from the time you order your Trial Offer. The pouches in your subscription will be based on the blends you selected for your Trial Offer, unless you modify those selections or cancel your subscription during that 10-day window. You may also revise your blend selections at any time. Trial Offers are only offered once per customer.

Refunds

We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:

– Order number

– Damaged product item description

– Condition of damaged product upon arrival

– Date and time package was received

Expiration Dates

Because our product is fresh from the farm, it naturally has a quicker expiration date than the processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2-week expiration date. Please note that pouches can be frozen all the way up until the expiration date and must be eaten within 24 hours of thawing. If you require a longer shelf life on your order, please place this in the “Special Instructions” field during checkout.

Additional Resources

If you have any questions about your order please contact us at 888.983.1606 or send us an email.

Please visit our FAQs page for additional info on what HPP is, how long pouches can be stored in the refrigerator for, and more.