Shipping/Returns Terms & Conditions
Given the chilled nature of our product, we take great care to preserve quality and freshness throughout the shipping process. As a result, we do not ship for weekend deliveries. Orders are processed Monday-Wednesday with a standard 2-day delivery. Our shipping timeline to reach you is 3-9 days. Orders placed/charged on Monday or Tuesday are typically shipped by Wednesday for delivery by Friday.
We provide standard 2-day shipping to the 48 contiguous United States and the District of Columbia. Unfortunately, we are currently unable to ship to Alaska or Hawaii.
Cancellations and Order Changes
All purchases are final. Once an order has been packed/prepared/shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges. If you are on a recurring subscription plan, you may cancel your plan before your next charge date by simply clicking on "Cancel Subscription" in your account management portal. You may cancel up until 11:59 pm EST one (1) day before your stated charge date.
Changes to Your Subscription
Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a customized subscription (via the Build Your Box page) on our website, you can select any combination of available pouch blends (for a total of 24 pouches) or any combination of organic meals (for a total of 16 or 24), select how often you would like your subscription to renew (every 1, 2, 3, 4 or 5 weeks), and set up automatic recurring payments. In between subscription cycles you may modify these selections at any time before your next charge, pause your subscription, or cancel it. Please note subscriptions are locked for editing one day before your next renewal. You will also get an email 5 days before your next charge date as a reminder. On occasion, Once Upon a Farm may make modifications to your custom subscription based on product availability.
Because our product is refrigerated, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2-week expiration date. Please note that pouches can be frozen all the way up until the expiration date (for up to 6 months) and must be eaten within 24 hours of thawing.
We’re parents, so we know the cost of being a parent, and we work hard to provide you with the deepest discounts possible while still providing the highest quality possible. Given rising costs across our supply chain, we are now charging a nominal shipping fee. Orders over $45 will be charged a flat rate shipping fee of $5.99. Orders under $45 will continue to incur the rate of $12 per order.
We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:
- Order number
- Damaged product item description
- Condition of damaged product upon arrival
- Date and time package was received
Shipping Process for Perishable Food
Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use 1-3 day shipping (depending on your location). However, please note that your order will arrive within 3-9 days from the time you placed your order. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with a link to track your order.
If you have any questions about your order please contact us at 888.983.1606 or send us an email.
Please visit our FAQs page for additional information on our HPP (cold-pressed) process for our pouch blends as well as cooking instructions for our meals.