Shipping/Returns Terms & Conditions | Once Upon a Farm

Shipping & Returns / Terms & Conditions

Shipping Timeline

Given the chilled nature of our product, we take great care to preserve quality and freshness throughout the shipping process. As a result, we do not ship for weekend deliveries. Orders are processed Monday-Wednesday with a standard 2-day delivery. Our shipping timeline to reach you is 3-9 days. Orders placed/charged on Monday or Tuesday are typically shipped by Wednesday for delivery by Friday. In California and surrounding areas, orders could possibly ship on Thursday or Friday for a Saturday delivery. Please refer to your shipping notification email for tracking information related to your order. Should refrigerated pouches arrive warm to the touch, or frozen meals thawed, please do not consume. If your order did not arrive cold or frozen, please contact care@uponafarm.com and we will be happy to assist you.  

Shipping Locations

We provide standard 2-day shipping to the 48 contiguous United States and the District of Columbia. We cannot ship to PO Box addresses so please provide a street address as your shipping address in the checkout. Unfortunately, we are currently unable to ship to Alaska or Hawaii.  

Recurring Subscription Plan 

Once Upon a Farm makes certain of its products available for purchase as part of a recurring subscription plan.  If you make a purchase on a recurring subscription plan, such plan will continue until you cancel or modify it.  This means that your products will be delivered with the frequency you selected when making your purchase, and your credit card will be charged for each delivery.  A reminder communication will be sent to you prior to each renewal period as detailed in the “Changes to Your Subscription” section below. 

Cancellations and Order Changes

All purchases are final. Once an order has been packed/prepared/shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges. If you are on a recurring subscription plan, you may cancel your plan before your next charge date by simply clicking on "Cancel Subscription" in your account management portal. Read to learn more about how to cancel your subscription. You may cancel up until 11:59 pm EST one (1) day before your stated charge date.

Changes to Your Subscription

Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a customized subscription (via the Build Your Box page) on our website, you can select any combination of available pouch  blends (for a total of 24 pouches) or any combination of organic meals (for a total of 16 or 24), select how often you would like your subscription to renew (every 1, 2, 3, 4 or 5 weeks), and set up automatic recurring payments. In between subscription cycles you may modify these selections at any time before your next charge, pause your subscription, or cancel it. Please note subscriptions are locked for editing one day before your next renewal. You will also get an email 5 days before your next charge date as a reminder. On occasion, Once Upon a Farm may make modifications to your custom subscription based on product availability. 

Expiration Dates

Because our product is refrigerated, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2-week expiration date. Please note that pouches can be frozen all the way up until the expiration date (for up to 6 months) and must be eaten within 24 hours of thawing. 

 Shipping Rates

We’re parents, so we know the cost of being a parent, and we work hard to provide you with the deepest discounts possible while still providing the highest quality possible. Given rising costs across our supply chain, we are now charging a nominal shipping fee. Orders over $45 will be charged a flat rate shipping fee of $5.99. Orders under $45 will continue to incur the rate of $12 per order. 

Refunds

We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:

  • Order number
  • Damaged product item description
  • Condition of damaged product upon arrival
  • Date and time package was received

Promotions & Discounts

From time to time, we offer promotional discounts. Please see your account portal for specifics to your account and if you have an applied promotional code.

Shipping Process for Perishable Food

Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use 1-3 day shipping (depending on your location). However, please note that your order will arrive within 3-9 days from the time you placed your order. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with a link to track your order.

Additional Resources

If you have any questions about your order please contact us at 888.983.1606 or send us an email.

Please visit our FAQs page for additional information on our HPP (cold-pressed) process for our pouch blends as well as cooking instructions for our meals.