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30% off your first pouch/bar or bundle subscription with code SUMMER30

40% off your first meal subscription with code FROZEN40

Education

How To Modify Your O'Farm Subscription

 

Looking to modify or cancel your Once Upon a Farm subscription? Here's how.

Online Customer Subscription Portal Instructions

Troubleshooting Login Issues

If your email is not recognized when logging in, try the following steps:

Look for a Verification Email

  • Check your inbox for an email titled "Verify your Email & Activate Account"
  • This would have been sent at the time of your initial subscription

Use a One-Time Code

  • Some platforms like Shop Pay use a 6-digit code sent to your email
  • Enter the code to log in

Still having trouble?

  • Email care@uponafarm.com
  • Request an account activation link or a password reset.

How to Manage Your Online Customer Portal

Step-by-Step Instructions

  1. Log in at www.onceuponafarmorganics.com (Click the person icon in the top-right corner, inside a circle)
  2. Click Manage My Subscriptions
  3. Your active subscription(s) will appear
  4. Click Manage on the subscription you want to: Edit, Modify, or Cancel
screenshot of Once Upon a Farm account login button
Account login button, located in the top-right corner of our website


Subscription Management Options

screenshot showing an active subscription within your Once Upon a Farm account
Manage and Cancel buttons, corresponding to an active subscription

 

Build Your Bundle - Edit Items

  • Click Edit
  • Use + / – to add or remove blends
  • Scroll horizontally using the bottom bar
  • The total item count is visible in the bottom-right corner
screenshot showing an active subscription and the Edit button next to it
"Edit" button allows you to change the pouch, bar, or meal flavors in your box

 

Skip Next Order

  • Skips your upcoming charge
  • Will move to the next scheduled date
  • Undo to restore the original charge date

Order Now

  • Triggers a new charge today
  • Only click once to avoid multiple charges
  • Email confirmation may be delayed
  • Set your Next Charge Date far enough in the future to avoid another auto-charge

Cancel Subscription

  • Cancels all future orders
  • Charges occur just after midnight Pacific Time on the charge date
  • Cancelling does NOT affect already charged orders
  • Select a cancelation reason to complete

Next Order - Edit or Skip

  • Edit: Choose a new date from the calendar
  • Skip: Skip your next scheduled charge

Frequency - Edit

  • Adjust charge frequency (every 1–5 weeks)
  • This does not change your next charge date
  • To delay an order, change the Next Order Date

Shipment Info - Edit

  • Update your shipping address
  • Choose a saved address or enter a new one
  • No shipping to PO Boxes, Alaska, or Hawaii

Payment Method - Edit

  • Click Add New Card to enter a new credit card
  • Click Edit to update the current one

Discount Code - Add

  • Enter your promo or loyalty discount code
  • Only 1 code can be applied per order
  • Click the “X” to remove it

Pause Subscription

  • Temporarily stop your subscription
  • No need to rebuild your box when reactivated
  • More flexible than canceling
Account maintenance options, showing where to skip, pause, cancel, or update your subscription
Account maintenance options within your O'Farm account

If you have any questions about your subscription, reach out to our Customer Care team at care@uponafarm.com.