Returns, Shipping and Conditions

Shipping

Orders placed/charged on Monday, Tuesday & Wednesday (before 1pm PST) are shipped on Wednesday

• 1-day shipping to CA will typically arrive by Thursday
• 2-day shipping elsewhere will typically arrive by Friday

Orders placed/charged Wednesday (after 1pm PST), Thursday & Friday are shipped the following Monday

• 1-day shipping to CA will typically arrive by Tuesday
• 2-day shipping elsewhere will typically arrive by Wednesday

Orders placed/charged Saturday & Sunday are shipped the following Tuesday

• 1-day shipping to CA will typically arrive by Wednesday
• 2-day shipping elsewhere will typically arrive by Thursday

Shipping Rates

We’re parents, so we know the cost of being a parent, and we work hard to provide you with the deepest discounts possible. We are proud to be able to offer FREE shipping on all subscriptions, and a discounted shipping for a la carte orders:

• Subscription: FREE
• Subscription + one 8-pack: FREE
• Subscription + more than one 8-pack: $4.95 + $5 for every additional (up to $25)
• One 8-pack: $4.95
• Multiple 8-packs: $4.95 +$5 for every additional (up to $25)
• Recycling envelope: FREE

Shipping Process for Perishable Food

Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use 1-3 day shipping (depending on your location). However, please note that your order will arrive within 1-8 business days from the time you placed your order. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with a link to track your order.

Cancellations and Order Changes

All ad hoc purchases are final. Once an order has been shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges.

Changes to Your Subscription

Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a subscription on our website, you can select up to eight (8) blends of your choice in intervals of three (for a total of 24 pouches), select how often you would like your subscription to renew (every 1, 2, 3, 4 or 5 weeks), and set up automatic recurring payments. In between subscription cycles you may modify these selections at any time, pause your subscription, or cancel it.

Refunds

We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:

• Order number
• Damaged product item description
• Condition of damaged product upon arrival

Expiration Dates

Because our product is farm fresh, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your shipment has a minimum 2-week expiration date. Please note that pouches can be frozen all the way up until the expiration date (for up to 6 months) and must be eaten within 24 hours of thawing. If you require a longer shelf life on your order, please contact us after your order is placed.

Additional Resources

If you have any questions about your order please contact us at 888.983.1606 or send us an email.

Please visit our FAQs page for additional info on what Cold Pressure (HPP) is, how long pouches can be stored in the refrigerator, how they can be taken on the go and more.