Shop farm fresh blends! FREE shipping on orders over $45

Returns, Shipping and Conditions

Shipping

Orders placed/charged on Monday, Tuesday & Wednesday (before 1pm PST) are typically shipped* on Wednesday:

  • 1-day shipping to CA will typically arrive by Thursday
  • 2-day shipping elsewhere will typically arrive by Friday

Orders placed/charged Wednesday (after 1pm PST), Thursday & Friday are typically shipped* the following Monday:

  • 1-day shipping to CA will typically arrive by Tuesday
  • 2-day shipping elsewhere will typically arrive by Wednesday

Orders placed/charged Saturday & Sunday are typically shipped* the following Tuesday:

  • 1-day shipping to CA will typically arrive by Wednesday
  • 2-day shipping elsewhere will typically arrive by Thursday

*These shipping timelines are typical, but not guaranteed. The delivery date is guaranteed within 1-7 days.

Shipping Rates

We’re parents and we know how expensive raising little ones can be, so work hard to provide you with the deepest discounts possible. We are proud to be able to offer FREE shipping on all subscriptions, and a discounted shipping for a la carte orders:

  • FREE shipping for any order over $45
  • Subscription: FREE
  • Subscription + 8-pack: FREE
  • One 8-pack: $12
  • Two 8-packs: FREE
  • Recycling envelope: FREE via TerraCycle

Shipping Process for Perishable Food

Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use expedited shipping. However, please note that your order will arrive within 1-7 days from the time you placed your order. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with a link to track your order.

Cancellations and Order Changes

All ad hoc purchases are final. Once an order has been shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges.

Changes to Your Subscription

Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a subscription on our website, you can select up to eight (8) blends of your choice in intervals of three (for a total of 24 blends), select how often you would like your subscription to renew (every 1, 2, 3, 4 or 5 weeks), and set up automatic recurring payments. In between subscription cycles, you may modify your items, pause your subscription, or cancel it. To possibly make changes/cancellations to your subscription the day of your charge, please contact care@uponafarm.com and we’ll attempt to make adjustments if your order has not already shipped.

Refunds

We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:

  • Order number
  • Damaged product item description
  • Condition of damaged product upon arrival

Expiration Dates

Because our product is farm fresh, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your blends have a minimum 21 days until the enjoy by date. Please note that blends can be frozen all the way up until the enjoy by date; just be sure to consume within 24 hours of thawing.

Additional Resources

If you have any questions about your order please contact us at 888.983.1606 or send us an email.

Please visit our FAQs page for additional info on what Cold Pressure (HPP) is, how long blends can be stored in the refrigerator, how they can be taken on the go and more.

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