Given the increase in demand, you may experience delays in your delivery. Thank you for your patience. Please allow for additional time based on the estimates below. Shipping times are currently 3-9 days from date of order.
Orders placed/charged on Monday, Tuesday & Wednesday (before 1pm PST) are typically shipped* on Wednesday:
Orders placed/charged Wednesday (after 1pm PST), Thursday & Friday are typically shipped* the following Monday:
Orders placed/charged Saturday & Sunday are typically shipped* the following Tuesday:
*These shipping timelines are typical, but not guaranteed. The delivery date is guaranteed within 3-9 days.
We are proud to be able to offer FREE shipping on all subscriptions. For a-la-carte orders, we offer shipping at a flat discounted rate to the lower 48 states.
Shipping perishable food is tricky business. In order to ensure your product stays fresh in transit we use a special liner inside the box, add ice packs, and use expedited shipping. However, please note that your order will arrive within 3-9 days from the time you placed your order. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with a link to track your order.
All ad hoc purchases are final. Once an order has been shipped, no cancellations or modifications are possible. Similarly, if you wish to add to your order, Once Upon a Farm reserves the right to treat any additions as a second order incurring additional shipping charges.
Once Upon a Farm offers a subscription purchasing model for your convenience. When you create a subscription on our website, you can select up to eight (8) blends of your choice in intervals of three (for a total of 24 blends), select how often you would like your subscription to renew (every 1, 2, 3, 4 or 5 weeks), and set up automatic recurring payments. In between subscription cycles, you may modify your items, pause your subscription, or cancel it. To possibly make changes/cancellations to your subscription the day of your charge, please contact email@example.com and we’ll attempt to make adjustments if your order has not already shipped.
We do not accept returns for food products, but we will issue credit for products that are damaged en route to their destination. To seek credit, please email or call us with the following information:
Because our product is farm fresh, it naturally has a quicker expiration date than processed, shelf-stable food. We make every effort to ensure that your blends have a minimum 21 days until the enjoy by date. Please note that blends can be frozen all the way up until the enjoy by date; just be sure to consume within 24 hours of thawing.
Please visit our FAQs page for additional info on what Cold Pressure (HPP) is, how long blends can be stored in the refrigerator, how they can be taken on the go and more.