Everything You Need to Know About Your OFarm Subscription

Thanks for subscribing! We hope we’ve already started to make snack time easier for you and your family. Keep reading to learn more about what to expect with future orders, how to swap pouch flavors, change your address, and more.

How To Manage Your Subscription:

We’ve outlined some frequently asked questions to help you navigate your subscription. 

How do I access my subscription portal? 
Firsts things first, you won't be able to access your subscription without activating your account. Your account is automatically created with your email on your first order — all you have to do is set it up. To activate it, click here. Already set it up? Log in here

How do I switch pouch flavors and adjust quantities?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to adjust and click ‘Edit’. Update your pouch flavors and quantities by scrolling to the ‘Product’ section and clicking on the green circle. Your box must include 24 pouches so before adding new flavors, you’ll need to remove some of the existing products currently in your box. Adjust quantities using the - and + buttons.

How do I change the frequency of my subscription?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to adjust and click ‘Edit’. Update ‘Delivery Schedule’ by clicking on the green circle. We currently offer 1 week, 2 week, 3 week, 4 week, and 5 week options.

How do I process my next shipment early?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to adjust and click ‘Edit’. Change your ‘Next Charge Date’ by clicking on the green circle. Select ‘Charge Now’ below the calendar if you’d like to process your order immediately. If you’d like to move it sooner, but not immediately, select a date that works for you and click ‘Update Next Charge Date.’

How do I delay my next shipment?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to adjust and click ‘Edit’. Change your ‘Next Charge Date’ by clicking on the green circle. Select a date that works for you and click ‘Update Next Charge Date.’ Given that we only fulfill Mondays-Wednesdays, it is best to select one of these days for your charge date so it can be prioritized for delivery in the week you’re placing your order.

How do I skip a subscription order?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to skip and click ‘Edit’. Scroll to the bottom of the page and click ‘Skip Shipment’.

How do I change my address so I can receive the order at a different location?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to receive at a new address, scroll down to your current address and click the green circle to edit. The ‘Edit Shipping Address’ screen will pop up and you can type in your new address. Please note all future orders will go to this new address until you change it again.

How can I cancel my subscription?
Log in to your account, click ‘Manage My Subscriptions’, select the active subscription you’d like to cancel and click ‘Edit’. Scroll to the bottom of the page and click ‘Cancel Subscription’.

I signed up for a single flavor 24-pack subscription, how do I switch pouch flavors?
If you signed up for a single flavor 24-pack, you will not be able to adjust pouch flavors. If you’d like the ability to customize your selection and try new blends with every subscription order, you will need to cancel your existing subscription and sign up for a custom subscription here.

How can I reactivate a subscription I cancelled?
Log in to your account, click ‘Manage My Subscriptions’, find the subscription you’d like to reactivate and click ‘Re-Activate’.

Here’s What To Expect:

You get VIP perks.

With each delivery, you’ll receive up to 18% off and free shipping — always. You’ll also get early access to new products, subscriber-only offers, and more.

Easily customize your box.

You’ll receive an upcoming charge notification when your next order is preparing to ship. At this time, you’ll have two days to log in to your account to manage all the relevant details of your recurring order, including updating pouch flavors or quantities, changing your address, or skipping your delivery.

We ship it to you.

We ship orders on Mondays, Tuesdays, and Wednesdays with standard 2-day delivery. Given the chilled nature of our product, we take great care to preserve quality and freshness. This means your order can take 3-9 days from the charge date to arrive. Rest assured, it will only be in transit for 2 days at the most.

You call the shots.

Just like you can swap pouch flavors and adjust flavor quantities, you can also customize your delivery frequency, move up charge dates, skip orders, or cancel before it’s charged at midnight— it’s up to you.